Question 1

Why does the Solo plan have a chart cap?

Accepted Answer

AI processing has a real cost behind it. The cap matches the realistic monthly volume of a solo equine vet (around 30 charts). Past that, upgrade to Clinic, or plug in your own AI account in Settings to lift the cap at no markup from us.

Question 2

Can a vet move between practices?

Accepted Answer

Yes. Your account is tied to you, not to a practice. If you move clinics, you just upload a new stamp. Your chart history follows you, but is only visible to you and the relevant PIO.

Question 3

Are PIOs charged?

Accepted Answer

PIOs are on bespoke contracts. Typically we negotiate an annual licence per PIO with seat-based pricing for their staff, plus optional API/webhook integration into their passport database. Vets and clinics are not charged for PIO retrievals; PIOs pay for their own access.

Question 4

What if my key budget runs out mid-chart?

Accepted Answer

Your chart and the drawing are always saved as a draft. You can either top up, switch to your own AI account, or hand-type the descriptions and accept the chart. You never lose work.

Question 5

Is there a free trial?

Accepted Answer

Yes. 14 days on the Solo or Clinic plan, no credit card required. Or just hit "Try the demo" on the landing page to explore the app with sample data.

Question 6

Where is data stored?

Accepted Answer

Currently EU (Ireland). Enterprise customers can request specific regional hosting as part of their contract.

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by microchip number.